TRANSPORT AND SHIPPING COSTS
LUANVI SA delivers the products from Monday to Friday.
LUANVI SA always tries to send the order in the shortest possible time.
Each time a customer places an order with a debit or credit card, the information on the card is rigorously checked to ensure maximum security and prevent potential card fraud. Your bank may require some security controls to validate your purchase. If all the data is correct and verified, your order will be processed (in case the products are in stock) or produced. We will process the order and send it to you as soon as possible.
The shipment will be processed when the payment is received for the total amount of the order.
LUANVI SA will deliver the orders in a single shipment whenever possible. LUANVI SA reserves the right to split the delivery of orders, for example, if there is not enough stock. In the event that LUANVI SA has to split an order, it will notify this fact to the customer by email. In this case LUANVI SA will not charge any additional shipping costs.
LUANVI SA only ships to Europe except: Albania, Bosnia-Herzegovina, Iceland, Faroe Islands, Kosovo, Liechtenstein, Macedonia, Montenegro, Norway, Channel Islands, San Marino, Serbia, Switzerland, Turkey and Vatican.
The amount to be charged for shipping costs will vary depending on the destination of the merchandise.
Shipping costs include transportation, insurance and customs clearance at origin.
The addressee will be responsible for all importation costs and taxes generated at the destination customs, whether the goods are delivered or not taken over.
For international orders, once the shipping confirmation has been sent, the product will be delivered to the address indicated by the user when placing the order, within approximately one to seven (1-7) working days from when they leave the warehouse of LUANVI SA, depending on the country of destination.
The addressee must take into account the provisions of the country of destination for the importation of the items requested, since LUANVI SA has no responsibility over them. The effects produced by strikes, armed conflicts or other circumstances beyond its control shall not be imputable to LUANVI SA.
LUANVI SA will not be responsible for delays in the customs clearance or if the local authorities decide to confiscate any item contained in a shipment.
DELIVERY OF THE ORDER
Once the shipping confirmation has been sent, the product will be delivered to the address indicated by the user when making the order, within approximately one to seven (1-7) working days from the time they leave the store of LUANVI SA, depending of the country of destination. Delivery times are approximate, although LUANVI SA tries to adjust to them.
LUANVI SA assumes no liability when the delivery of the product does not occur as a result of the data provided by the customer are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the delivery company, assigned to such effect, as it is the absence of the addressee or the retention of the product in Customs.
LUANVI SA recommends the customer to check the condition of the packaging at the time of receipt of the order. In case the packaging is damaged, LUANVI SA recommends that the customer not accept such shipment. When LUANVI SA has processed the return will send the order without the customer having to face the shipping costs, or that the customer inform us in writing of the damages produced.